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A recent research has proved that the 70% of the users uses the chat to ask information: they do it to be reassured, to receive that human feedback that only a clerk can offer physically. And the aim of YITH Live Chat is exactly this one, in an immediate and performing way.
Have you ever made online purchases with the unpleasant feeling of not being able to find quickly that information you want so much? This is because the product page you were looking at was not effective. And what would you think if I told you that everything can be solved with YITH WooCommerce Tab Manager?
Multi vendor e-commerce is a new idea of e-commerce platform that is becoming more and more popular in the web, just think of websites such Etsy, Amazon and Ali Express, which are setting the new trend for online shopping. This offers customers a higher number of products from different suppliers and therefore a wider selection.
Many shoppers sell goods or services for which just a label with price is not enough. For off-the-shelf items, for which big quantities of the same product might be purchased, a buyer usually prefers getting in touch with the supplier and negotiating an ad hoc price solution. A quote request is a channel that allows that negotiation, that otherwise is difficult to achieve in online shops.
The online purchase process starts when users add the product to the chart, and it can be considered completed when the product reaches its destination: our e-commerce gains credibility and loyalizes the customer with the delivery of the product. Users want a rapid, safe and reliable delivery: this is why it is vital to allow your clients to track the order and follow the delivery step.